Transform Customer Service Identity Authentication

Seamless Mobile Facial Biometric Authentication Enhances Efficiency & Drives Digital Trust

Increase customer satisfaction and enhance customer support team productivity when you eliminate easily stolen knowledge-based authentication. Mobile facial biometric authentication offers a more seamless alternative to voice biometric authentication across both call centers and online chat support services. Know with certainty your customer is who they say they are, whether on the phone, chatting online, or even in-person.

With a simple selfie captured on their mobile device, your customers quickly confirm identity and authorize account changes and transactions. You increase productivity of your support team, reduce fraud and gain a ‘biometric’ audit trail of consent to all valued transactions.

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Reduce Identity Fraud While Optimizing Customer Support & Online Chat

Increase productivity. Verify customer’s identity in seconds with biometric certainty.

Enhance the online chat experience, reduce friction and establish digital trust.

Enhance compliance mandates. Gain consent and biometric audit trail on account activity.

Stop identity fraud and account takeover with strong mobile biometric authentication.

Mobile Facial Biometric Authentication Speeds Up & Secures Customer Support

  • Streamline Customer Identity Authentication in Call Center & Online Chat Support Areas
  • Provide a Superior Upgrade to 2FA Authentication Solutions for Funds & Wire Transfers
  • Reduce Corporate Phishing Attacks & Securing Business-to-Business Transactions
  • Secure a Biometric Audit Trail for High-Value Transactions & Card-Not-Present Purchases
  • Drive Increased Trust & Assurance to Outbound Marketing Activities

Learn How Xpressa Enhanced Their Call Center Productivity and Customer Service Experience While Reducing Fraud

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“I was impressed with how quickly Verified was implemented. Verified helped us to reduce the amount of time spent on the call and improve our customer experience.”

Preyen Singh, Operations Manager for Xpressa

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