Open Positions

Current positions Ipsidy Inc. is looking to hire for.

Senior Customer Success Manager

Aug 17, 2018

Senior Customer Success Manager

Job Description

As a Senior Customer Success Manager, you will be the primary advocate for our global customers, enabling them to move along the path to succeed in implementing Ipsidy’s vast array of identity solutions.

As a Senior Customer Success Manager, you will...

  • Be responsible for the ultimate success of Ipsidy’s global customers, including customer onboarding, solution implementation, retention, and renewal
  • Identify and develop new opportunities for expansion across existing businesses and work with the sales team to ensure growth and successful solution integrations
  • Drive flawless onboarding processes and work cross-functionally with our support and services team to handle the customer’s successful deployment
  • Help to develop and implement tailored programs that provide continued value to the customer, ensure renewals and drive long-term account growth
  • Participate and support the sales team with customer demos and training
  • Job Location: Long Beach, NY

Experience you have...

  • Bachelor’s degree or equivalent
  • 5+ years in a customer-facing role, preferably with management or supervisory experience
  • 2+ years’ experience in a SaaS company, preferably in offering and supporting mobile apps
  • Self-starter with a proven track record of driving customer success
  • Ability to understand customer requirements, identify up-sell and cross-sell opportunities
  • Experience working with a global enterprise solution sales team
  • Familiarity with identity/security concepts and industry trends
  • Highly analytical with a dedication to process
  • Excellent verbal and written communication skills
  • Experience using Atlassian/JIRA and Microsoft Office

WHAT WE OFFER

  • Competitive Salary
  • Healthcare: Medical/Dental Benefits
  • Fast-paced, rapid career growth opportunity

Customer Success Associate

Aug 17, 2018

Customer Success Associate

Job Description The responsibility of the Customer Success Associate (CSA) is to help customers achieve success using Ipsidy’s identity and payments solutions. This is accomplished by providing customers with timely and effective assistance during their initial onboarding and throughout their Ipsidy lifecycle. Additionally, the CSA will help with Tier 1 support, manage necessary escalations and provide additional training to ensure a customer's success.

KEY RESPONSIBILITIES

  • Demonstrate the value of Ipsidy to our customers every day by providing amazing customer support
  • Become an Ipsidy product subject matter expert
  • Manage incoming calls and emails and handle appropriate follow-up calls and emails
  • Address, resolve, and record customer issues that arise pertaining to both technical and non-technical inquiries with a sense of urgency and professionalism
  • Assist with Customer implementations, including customer set-up and post-sales support
  • Support Sales team in presentation of demos to customers
  • Direct contact with clients and development teams worldwide
  • Job Location: Long Beach, NY

QUALIFICATIONS

  • 2+ years’ work experience
  • Experience working with Atlassian/JIRA and Microsoft Office suite of product
  • Interested in software development and mobile apps
  • Ability to troubleshoot and think critically
  • Have excellent verbal communication skills with both customers and teammates
  • Ability to communicate technical concepts to non-technical people
  • A multi-tasker who thinks quickly on your feet
  • Are comfortable in sometimes ambiguous situations
  • Are always prepared with great organizational skills

WHAT WE OFFER

  • Competitive Salary
  • Healthcare: Medical/Dental Benefits
  • Fast-paced, rapid career growth opportunity

Bilingual Project Manager

Aug 17, 2018

Bilingual Project Manager

Bilingual Project Manager (English and Spanish), with at least 2 years’ experience in the design, delivery, and integration of software and hardware solutions for transit fare ticketing systems. Additional, experience with operational aspects of Transit Fare Ticketing Systems in Latin America is a positive.

Program Manager

Aug 17, 2018

Program Manager

We are looking for an experienced Program Manager to organize and coordinate projects. Position requires strategic guidance to cross functional teams in ways that promote the company’s culture and processes. The ideal candidate will be an excellent leader and communicator and will have experience in managing different tasks to produce results in a timely manner. The candidate will also be able to develop efficient strategies and tactics to ensure that all projects are delivered with the desirable outcome to our customers and internal organizations.