App FAQs

App FAQs

August 28, 2018

Ipsidy App FAQs

Enrolling in Ipsidy Mobile App

- For Apple devices, go to the iOS Apple App Store and search for Ipsidy

- For Android devices, go to the Google Play Store and search for Ipsidy

Setting Up My Ipsidy Mobile App

-Push Notification Services – allows Ipsidy verification screens to appear on your mobile device

-Receive Notifications - allows Ipsidy notices to appear on your phone

-SMS and Phone Number - Inclusion of your mobile phone number during user profile enrollment is a security feature, and it also ensures you receive One-Time-Password SMS text message to validate your entered phone number and PIN

-Camera – required for taking a live-capture of your face for biometric authentication

-Bluetooth & Location – required to communicate with Access Beacons at associated access points (e.g. building front door)

-Register Phone to Account –required if you change your phone

-Download the Ipsidy application from the Apple App Store or Google Play Store

-Tap on the “Don’t have a login? Sign Up Here” button

-Enter your preferred PIN and Mobile Number of the device you are registering

-Tap ”Next”

-Enter the One-Time Password (OTP) sent to your registered mobile device

-If the OTP is confirmed by Ipsidy, the Ipsidy User Profile is Complete; User is now ready to “Add Account”. Click here to view Adding an Account

-Tap Cancel on the OTP Confirmation screen

-Review Profile to confirm you entered your mobile phone number correctly

-Tap “Next” again; OTP will be resent

Adding an Account to my Ipsidy App

- 1. Enrollment Email – Quick Link on Mobile Device (recommended)

-You may receive an Ipsidy enrollment email

-Login to Ipsidy App with your Mobile Number and PIN (or use Face/Touch ID if available

-Select “Accounts” from Main or Footer Menu in Ipsidy App

-Tap the blue “Add Account” button in Step 3 of the enrollment email

-The Ipsidy Add Account page will open with your Account details populated

-Tap Submit

-You may be required to accept the Ipsidy app confirmation message and capture your selfie to confirm the account add

-If your attempt is confirmed, the new Account will appear in Ipsidy App

-2. Enrollment Email – QR Code on Computer

- You may receive an Ipsidy enrollment email or your organization will require you to login to their environment

-Login to Ipsidy App with your Mobile Number and PIN (or use Face/Touch ID if available

-Select “Accounts” from Main or Footer Menu in Ipsidy App

-The Ipsidy Add Account page will open

-Tap the camera icon in the app and capture the QR code displayed in the email or in your online account

-Registration Number will be auto-populated

-Enter the Activation Code appearing on the Website

-Enter your mobile number

-Tap “Submit”

-You may be required to accept the Ipsidy app confirmation message and capture your selfie to confirm the account add

-If your attempt was successful, the newly-added Account will appear in your list of available Accounts on your Ipsidy App

-3. I am trying to add my Account. What is the Registration ID?

-The Registration ID is a code, unique to you, that is used to create an account tied to the customer

-The Registration ID will be auto-populated in your App when you tap the Account Setup link from your Mobile Device, or when you scan the QR Code with your mobile device camera

-4. I am trying to add my Account. What is the Activation Code?

-The Activation Code is a one-time code that is used to activate the customer’s account in the Ipsidy system

-The Activation Code will be auto-populated in your App when you tap the Account Setup link from your Mobile Device. You will be required t enter the Activation Code when you scan the QR Code with your mobile device. The Activation Code is present on the associated Website QR Account Setup page

History

-Login to Ipsidy mobile application

-Tap “History” from the Main Menu or Footer Menu

-Your transaction history for all accounts will be displayed

Application Questions

-If you downloaded your account and it is no longer appearing in your Ipsidy application, try adding it again. If that does not work, contact the support line/email you were provided

-Tap on the “Change PIN” link on the Ipsidy home page or on the “Reset Password” in the Main Menu

-Follow the prompts to reset your PIN: Enter Mobile Phone and new PIN (twice for confirmation)

-Log in to the Ipsidy mobile application

-Tap on “Settings” in the Main Menu

-Choose “Device Biometrics” option

-Tap on the slider for “Use Touch ID (or Face ID) for Log In”

-Tap on the slider for “Use Touch ID (or Face ID) for PIN Entry”

-Both sliders should light up green when enabled